Privacy Policy

1. Introduction

Washae LLC ("Washae," "we," "us," or "our") operates the Washae mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Washae, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Personal Information

When you create an account or use our Service, we may collect:

• Account Information: First name, last name, email address, phone number, and password.
• Address Information: Street address, city, state, and ZIP code for service delivery.
• Identity Verification: Government-issued identification documents for account verification purposes.
• Payment Information: Payment card details processed securely through our payment processor, Stripe.

2.2 Device Information

When you enable push notifications, we collect:

• Device push notification token
• Device operating system (iOS or Android)
• Device model name

2.3 Service Usage Information

We collect information about your laundry service requests, including:

• Service type selections (wash, dry cleaning, etc.)
• Laundry preferences (detergent type, water temperature, fabric softener preferences)
• Pickup and delivery scheduling information
• Order history and transaction records

2.4 Communications

When you contact us through our support features, we collect the content of your messages to provide customer support.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and fulfill your laundry service requests
• Process payments and prevent fraud
• Send you order updates, notifications, and service-related communications
• Verify your identity for security purposes
• Provide customer support
• Improve and optimize our Service
• Comply with legal obligations

4. Third-Party Services

We work with trusted third-party service providers to operate our Service:

4.1 Stripe (Payment Processing)

We use Stripe to process payments securely. When you add a payment method, your card information is sent directly to Stripe and is subject to Stripe's Privacy Policy. We do not store your full card details on our servers; we only receive a payment method identifier from Stripe.

4.2 Firebase (Cloud Storage)

We use Google Firebase to securely store identity verification documents you upload during the onboarding process. This data is subject to Firebase's Privacy Policy.

4.3 Expo (Push Notifications)

We use Expo's push notification service to send you order updates and important communications. Your device token is shared with Expo to deliver notifications. Learn more at Expo's Privacy Policy.

4.4 Sentry (Error Monitoring)

We may use Sentry to collect crash reports and diagnostic information to improve app stability. This may include device information and error logs but does not include personal account information. See Sentry's Privacy Policy.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure storage of authentication tokens on your device
• Password hashing and secure authentication practices
• Regular security assessments of our systems

Your authentication credentials are stored securely on your device using platform-specific secure storage mechanisms. On our servers, we employ industry-standard security practices to protect your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

If you request account deletion, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access your personal information through your account settings.
• Correction: You can update your profile information at any time in the app.
• Deletion: You can request deletion of your account by contacting us at support@washae.com.
• Push Notifications: You can enable or disable push notifications in your device settings or within the app.
• Marketing Communications: You can unsubscribe from marketing emails using the link provided in those emails.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@washae.com, and we will take steps to delete such information.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you a notification through the app or via email.

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: